Return Materials Authorization (RMA)

RMA processing seamlessly integrated with SAP Business One

A carefully managed RMA process will help minimize the costs involved with unauthorized returns and ensure that what is returned is accurately processed and dispositioned.  It will also provide enhanced visibility to returns in-transit, materials awaiting processing and important data on quality and trends.

Third Wave’s RMA Processing module will enable an organization to:

• Create new RMA documents for item, batch or serialized returns with reason and expected disposition defaults. These documents provide instant visibility to inbound material returns.
• Quickly and easily convert RMA’s into Customer Returns to create an Incoming Inspection queue to initiate the returned materials workflow.
• Automate inventory transactions through the Inspection disposition process; quarantining materials through transfers into separate warehouses and automatically creating Service Calls for those items requiring service work.
• Generate the data required to analyze returns trends by business partner, item or batch … turning data into a proactive tool in addressing product quality, sourcing or business partner relationship problems.

The RMA Processing Module will deliver immediate payback and return on investment starting with the elimination of unauthorized returns and continuing with the identification of customer or product trends that can be better managed, saving organizations time and money.